Payment & Shipping

We’re dedicated to providing a reliable, smooth shopping experience for all your peptide needs. Please take a moment to review our updated shipping, payment, and refund policies below.

Shipping Information

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping: Delivered within 5–7 business days
Express Shipping: Delivered within 2–3 business days

Free Shipping

Enjoy free standard shipping on all U.S. orders over $500.

International Shipping

We currently do not ship to international countries outside the U.S & Canada.

Order Tracking:

Once your order ships, you’ll receive a confirmation email with tracking details.

Delivery Issues:

If you experience any problems with delivery, please contact us within 7 days of the expected delivery date.

Payment Information

Accepted Payment Methods:

We accept payments exclusively through BTC Pay using the following cryptocurrencies:

Bitcoin (BTC)
Litecoin (LTC)

Order Notes:

Please include ONLY your Order # in the notes field.
Adding unrelated information may result in order or account cancellation.

Payment Security:

All transactions are securely processed via BTC Pay.
We do not store any payment information on our servers.

Billing Verification:

Ensure your payment details are accurate to avoid processing delays.
Some orders may require additional verification for security purposes.

Currency:

All prices are listed in U.S. Dollars (USD).
Cryptocurrency payments are converted at the current exchange rate at checkout.
Network fees may apply depending on the coin used.

Taxes:

Sales tax is applied to orders shipped to states where we are required to collect tax.

Refund Policy

We offer a 50-day refund policy on eligible products.
For refund requests or more details, please contact our support team.

Need Assistance?

We’re here to help! If you have any questions about your order, feel free to reach out:

Email: support@frozenpeptides.com
Hours: Monday to Friday, 9 AM – 5 PM PST